If you’re scheduled for recording and you encounter an unexpected conflict, we will work with you to reschedule your sessions as soon as possible, but please understand that studio and production schedules stay pretty full so flexibility may be necessary. Immediate rescheduling may not be possible. Individual session musicians, gear rental providers, and recording studios may have their own policies about rescheduling.
All payments are non-refundable once paid. If sessions or projects are canceled, you will receive a company credit in the amount of the payments received. Credits can only be applied to the services for which they were originally paid. Any credits not used within ninety days of the original invoice date will be forfeited. Payments made to compensate session musicians, hire gear, or pay for studio space are non-refundable and non-creditable.
Your payment covers not just the time of the engineer with whom you’re working, but it supports everything and everyone that is needed to run a production studio serving the greater community of artists. Keeping your commitment is important to us and to your fellow artists. If you have trouble understanding why this is our policy, we have an inexhaustible supply of analogies to explain why this is so. Most involve apples.